Return & Refund Policy

Thank you for shopping at oxygentherapysa.com.

If you are not entirely satisfied with your purchase, we’re here to help.                                           

Returns

We allow a period of 30(thirty) calendar days for the return of the product, from the date that you received our product.

Due to the nature of our product(for human consumption), we require that the product be returned in its original packaging, with all seals intact and in the same condition that you received it.

Unfortunately we cannot entertain any returns if the product has been tampered with in any way.

To enable us to expedite the return process, we respectfully request that you kindly supply either a receipt for or proof of purchase of our product. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or original method of payment.

Please allow approximately 5 to 10 working days for our administrative approval of your refund. Once we have made the refund, we will notify when the refund has been processed by our administration.

Once the refund has been processed by ourselves you may have to allow a few more days before you receive your funds, this is dependent on the policies of your card issuer or payment source. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a refund, the original shipping cost (if levied) will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at [email protected] and we will be happy to assist you in anyway possible. While we will do our best to respond to your query in a timeous manner please allow a maximum 24 hour response time.